Return Policy
Return Policy for The Garrison Speed Shop
At The Garrison Speed Shop, we strive to provide you with high-quality apparel and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please review the following guidelines to facilitate a smooth return process:
1. Eligibility:
- Items must be returned within 30 days of purchase.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Items purchased on sale or clearance are not eligible for return unless they are defective or damaged upon receipt.
2. Return Process:
- To initiate a return, please contact our customer service team at info.garrisonspeedshop@gmail.com to obtain a return authorization.
- Pack the item securely in the original packaging (or similar) to prevent damage during transit.
- Include a copy of your order confirmation or packing slip with the return.
- Ship the package to the address provided by our customer service team.
3. Refunds:
- Once we receive your return, our team will inspect the items to ensure they meet the eligibility criteria.
- If the return is approved, a refund will be issued to your original method of payment within 7 business days.
- Please note that shipping fees are non-refundable unless the return is due to an error on our part.
4. Exchanges:
- If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team.
- Exchanges are subject to availability. If the requested item is out of stock, a refund will be issued instead.
5. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately with photos of the issue.
- We will provide a prepaid return label for the defective or damaged item, and a replacement will be sent once the return is processed.
6. Final Sale Items:
- Certain items may be marked as final sale, and returns or exchanges will not be accepted unless the item is defective or damaged upon receipt.
7. Contact Us:
- If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at info.garrisonspeedshop@gmail.com.
Note: This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.